MEDICAL TOURISM ASSOCIATION

General Terms and Conditions

www.medicaltourismassociation.com

Latest Update: June 1, 2026

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Welcome to the website ("www.medicaltourismassociation.com") of the Medical Tourism Association Inc. ("Medical Tourism Association"), and thank you for using MTA's services ("Services"). By using MTA's Services, you as the user ("User") are agreeing to these General Terms and Conditions (the "Terms") set forth below. Please read them carefully. Some of our Services are subject to additional terms. Additional terms will be available with the relevant Services and those additional terms become part of your agreement with Medical Tourism Association if you use those Services.

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1. Scope of Medical Tourism Association's Services

www.medicaltourismassociation.com is a service platform whose purpose is the provision of a marketplace for medical service providers including but not limited to hospitals and clinics ("Providers").

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Medical Tourism Association may provide additional services to the User, which may be at an individual cost, including but not limited to case management, transfers, medical record translation, on-site medical interpreter, remote second opinion, organization of visa, and accommodation of companion.

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Medical Tourism Association does not refer the User or other patients to specific Providers but only provides information about Providers based on the User's needs, i.e. time frame of availability, geographic area, medical needs, etc. Thus, the User will not be allocated to any Provider but will instead be provided with a list of Providers (including the name, address, specialization, etc.) from which the User can choose one and book an appointment.

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Medical Tourism Association discloses details and information on Providers based on data, either provided by the Providers or collected and curated from online and offline information from a variety of sources. Although Medical Tourism Association uses reasonable skill and care in performing the Services, it will not verify if, and cannot guarantee that, all information provided is accurate, complete or correct, nor can Medical Tourism Association be held responsible for any errors (including manifest and typographical errors), inaccurate, misleading or untrue information provided by the Providers or non-delivery of information by the Providers. The website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or qualification of any Provider.

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Medical Tourism Association channels and thereby facilitates the communication between the User and Providers. In particular, Medical Tourism Association provides different forms the User may use in order to inquire about the Provider's medical services. Should the User and the Provider decide to conclude a contract, Medical Tourism Association is not involved in the contractual relationship between the User and the Provider and also in no way influences the conclusion or the content of the contract. Medical Tourism Association does not assume any rights, obligations or liabilities vis-a-vis the User out of a contract concluded between a Provider (or another third party) and the User.

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Medical Tourism Association does not provide medical services itself. The information provided on Medical Tourism Association's website including the information provided by the Providers and other third parties cannot replace a medical consultation or a medical examination and shall not be used to independently decide whether to commence or terminate a medical treatment.

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2. Conclusion of Contract

The use of Medical Tourism Association's Services requires the User to provide personal contact details in order for Medical Tourism Association or Providers to be able to assist the User with the medical travel facilitation services. The User will have to (i) provide his or her full name and phone number, email address and (ii) agree to these Terms and (iii) to Medical Tourism Association's privacy policy ("Privacy Policy").

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Medical Tourism Association's Services are free for the User. The User can, however, solicit additional personal or logistical support or order other additional services for an extra charge. Before ordering a Service for which a charge applies, the exact charge amount will be displayed at the checkout page. The User will be able to review and correct the order data before clicking any button to buy services.

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With the placement of an order, the User does submit a binding offer to Medical Tourism Association for the conclusion of a contract concerning the requested Service. The User will then receive an automatic confirmation email regarding the receipt of the electronic order which does not, however, constitute the binding acceptance of the order.

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The User may request to remove their submitted personal, specific personal and medical data from Medical Tourism Association's databases at any time by sending an email to support@medicaltourismassociation.com. In compliance with the Privacy Policies, Medical Tourism Association will delete or block the personal data and specific personal data of the User as soon as the User has requested to do so. However, for the purpose of being able to trace and document the history of inquiries of the User or Providers in the event of any legal disputes related to Providers contacted by the User via Medical Tourism Association's platform, Medical Tourism Association will keep the first and the last name of the User and his or her email address. Medical Tourism Association will not use this data for any other than the aforementioned reason, in particular not for any promotional purposes, after such a request from the User.

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Any User who is a consumer shall be entitled to withdraw from the contract in accordance with Section 15.

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3. Additional Services

Medical Tourism Association also provides Additional Services that the User can purchase in order to streamline their medical trip organization. Each service has a different cost and will be communicated by Medical Tourism Association once the User selects these services from the Pricing section on the website. Medical Tourism Association reserves the right to update the prices for Additional Services at its discretion and will display these prices in the general pricing section of the Additional Services list.

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The Additional Services may include but are not limited to the following:

● Personal Assistance Package. This service of case facilitation includes:

○ Full case management with a dedicated Care Team member who will assist the User with their needs from inquiry to treatment to recovery

○ 24-hour response to the inquiry

○ Possibility to compare prices through the provision of multiple personalized treatment plans

○ Priority appointment scheduling

○ Secure payment due to Medical Tourism Association acting as a guarantor for any deposits paid toward the costs of the User's medical treatment

● Airport-Hotel-Hospital Transfer. This service includes a car service and chauffeur to connect you to the airport, the hospital, and/or the hotel. The price listed is per trip. For more complex transportation needs, Medical Tourism Association also offers discounted package rates which are available upon request.

● Visa Service. This service covers the provision of an invitation letter, which is often required in order to obtain a medical treatment visa. This fee does not cover any extra charges which will have to be paid directly to the embassy.

● On-Site Medical Interpreter. This service, paid on an hourly basis, includes an experienced medical interpreter who will accompany the User at the hospital and support the communication between medical staff and the User. This Service can be booked for a minimum of two hours. Medical Tourism Association offers discounted rates for medical interpretation exceeding 8 hours.

● Logistical Assistance. This service provides support with finding and booking travel and accommodation at the destination of treatment. A Medical Tourism Association representative will present the user with travel and/or accommodation options with their prices. Medical Tourism Association does not provide the travel or accommodation services. The costs of the actual accommodation and/or flights are paid by the traveling User.

● All-Inclusive Service Package, which includes flights and accommodation booking. The contents and price of the package will be discussed with the User and all conditions will be provided upon booking the package.

● Remote Second Opinion. Medical Tourism Association can organize a review of the User's medical files by a specialist doctor with the purpose of getting a second opinion regarding the current medical diagnosis of the User. The outcome of a second opinion service is a report written by the selected specialist. Medical Tourism Association's Remote Second Opinion service includes facilitation of the process of identifying the specialist, the exchange of the medical files and the transfer of the final report to the User.

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The prices of the Additional Services are listed on the website. Should the User choose to purchase those Additional Services, the following provisions apply: Medical Tourism Association will either (a) purchase the respective Travel Service(s) on behalf of the User directly from the provider of the Travel Services or an intermediary ("Travel Service Provider"); this option requires advance payments by the User to Medical Tourism Association which Medical Tourism Association will use to pay the Travel Service Provider; or (b) send the User a link enabling him or her to purchase the respective Travel Service(s) directly from the Travel Service Provider at User's cost.

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Medical Tourism Association will not provide the respective Travel Services itself but only assists the User in booking the respective Travel Services carried out by the Travel Service Provider. Thus, the respective agreement will only be concluded between the User and the Travel Service Provider and any declarations, queries or claims regarding the Travel Service(s) should be addressed directly towards the Travel Service Provider.

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By making a booking with a Travel Service Provider (either directly or through Medical Tourism Association as User's agent), the User accepts and agrees to the relevant terms and conditions of the Travel Service Provider (inter alia, the Travel Service Provider's cancellation, and refund policies). Should Medical Tourism Association purchase the Travel Service(s) on behalf of the User (Section (a)), the terms and conditions of the Travel Service Provider are made available by Medical Tourism Association via the Terms & Conditions on the purchase page. Should the User wish to review, adjust or cancel the Travel Service once the booking is made, he or she should contact Medical Tourism Association at support@medicaltourismassociation.com and follow the instructions from there.

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4. Second Opinion

Medical Tourism Association provides Second Opinion services upon request submitted by the User. A second opinion is an evaluation of the User's current and past condition(s), medical history, diagnosis, and treatment plan by a medical specialist. It is not a substitute for primary care. The service provided through the portal varies by condition of the User. The User should have obtained primary care from a local medical professional before using Medical Tourism Association's Second Opinion service.

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The User agrees and accepts that: (i) the diagnosis received is limited and provisional; (ii) the second opinion is not intended to replace a full medical evaluation or an in-person visit with a physician; (iii) the medical professionals providing services through this portal do not have important information that is usually obtained through a physical examination; and (iv) the absence of a physical examination may affect the medical professional's ability to diagnose the User's condition, disease or injury.

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The User can choose to see the second opinion physician in person upon their availability if the medical case cannot be judged remotely even by obtaining all the necessary medical records.

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The purpose of the service provided by Medical Tourism Association's Second Opinion is to give the User access to additional information and medical evaluation via Doctors in Medical Tourism Association's network of Providers. A Second Opinion ranges across all major medical specialties on Medical Tourism Association's website, including but not limited to general surgery, cardiology, oncology, neurology, orthopedics, dentistry, ophthalmology, and gynecology. In the event that Medical Tourism Association does not have the right specialist in the Provider's network, the User agrees that Medical Tourism Association may contact third parties outside of Medical Tourism Association's network of Providers.

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By requesting any service through the portal, the User authorizes Medical Tourism Association to collect the User's medical records, store those records, and transmit them to the physician or physicians appropriate for the User's case. The User agrees that the Second Opinion will not be used in any legal dispute including but not limited to litigation, arbitration, claim for disability benefits, claim for worker's compensation and/or malpractice claims. The User can provide medical records on behalf of a third party, by prior notification to Medical Tourism Association that (i) the third party is a family member of the User, (ii) the User has prior consent from the third party to represent him or her, and (iii) the third party is not able to send a request via the portal by him or herself.

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The information provided to Medical Tourism Association including the information provided by the Providers and other third parties cannot replace a medical consultation or a medical examination. The information shall not be used to independently decide whether to commence or terminate a medical treatment.

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The User shall provide Medical Tourism Association current and accurate identification, contact and other information to verify User's identity and eligibility. The User is responsible for maintaining the accuracy and completeness of this information, and certifies that the information provided is true and accurate.

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The User agrees that Medical Tourism Association may at any time review the User's medical records from prior to and after the User's interaction with the portal, and any records created as a result of services received. Medical Tourism Association may request additional medical records, including records pertaining to care the User received after receiving the services. Medical Tourism Association may review these records to better understand the course of treatment for the User's condition(s) including information regarding outcomes and costs, and to improve treatments and recommendations.

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Upon receipt of the complete and accurate documentation, Medical Tourism Association will gather the User's medical records and will create a Medical Case file. In accordance with the information provided, Medical Tourism Association will then match the User's Medical Case file with up to 3 different Doctors in Medical Tourism Association's network of Providers, based on the specialty which the User's diagnosis falls under. The User is free to choose which Doctor will provide the User with a second opinion report. Medical Tourism Association will confirm to the User, via email, once the full Medical Case file is ready to be sent and will forward the Medical Case File to the Doctor chosen by the User. Once the Doctor has reviewed the Medical Case File and completed the Second Opinion Report, Medical Tourism Association will forward the Report to the User.

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5. Payments, Deposits and Down Payments

Medical Tourism Association processes all payments made through its platform via a third-party payment provider.

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In order to secure a booking with a Provider or the time of a treating physician, Medical Tourism Association may require the User to provide a Credit Card Deposit ("Deposit") or a Down Payment ("Down Payment"), on behalf of the selected Provider. MTA will process the transaction and will hold it for the Provider in a non-interest-bearing trust account.

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When making an appointment with one of the Providers, the User may be asked to provide his or her credit card for capturing a Deposit. However, Medical Tourism Association will only authorize the third-party payment provider commissioned for the handling of payments to collect the respective amount from the credit card account the User identified in his or her purchase order, if: (a) a cancellation fee payable to Medical Tourism Association applies (Section 6), or (b) a deposit is required with regard to the respective treatment (Section 5.4).

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Certain treatments or Providers may require a Down Payment to be made by the User. The respective amount and the cancellation policies will be displayed at the checkout page and in the confirmation email.

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Medical Tourism Association will communicate and charge the respective Down Payment amount to the User and keep the Down Payment in its non-interest-bearing trust account until: (a) either the User cancels the treatment (Section 6), or (b) the Provider has requested the Down Payment from Medical Tourism Association and the Provider has informed Medical Tourism Association about the net amount of any prospective invoice issued to a User.

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The Down Payment will be refunded for good cause in full if: (a) a physician determines that the User is not eligible for the treatment (the User should provide Medical Tourism Association up to two (2) weeks after cancellation a physician's certificate stating the User's non-eligibility to treatment); (b) a physician determines that the User is not eligible for travel (the User should provide Medical Tourism Association up to two (2) weeks after cancellation a physician's certificate stating the User's non-eligibility to travel); (c) in case of natural catastrophes such as earthquakes or wars; or (d) in case of death (automatic cancellation).

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If the User fails to cancel the appointment and none of the cancellation for good cause policies applies, Medical Tourism Association will charge a cancellation fee from the respective Down Payment made by the User. The respective cancellation fee will be displayed at the checkout page and in the confirmation email.

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6. Cancellation Policy

The following cancellation clauses apply if the User decides to cancel without further explanation to Medical Tourism Association:

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● The User may cancel the treatment free of charge at the latest 20 days prior to the appointment.

● Should the User cancel the treatment 7 to 14 days prior to the appointment, a cancellation fee of USD $50.00 applies.

● Should the User cancel the treatment within 7 days prior to the appointment or should the User not show up at the appointment, a cancellation fee of USD $100.00 applies.

The User may cancel the treatment free of charge if:

● A physician determines that the User is not eligible for the treatment (the User should provide Medical Tourism Association up to two (2) weeks after cancellation a physician's certificate stating the User's non-eligibility to treatment).

● A physician determines that the User is not eligible for travel (the User should provide Medical Tourism Association up to two (2) weeks after cancellation a physician's certificate stating the User's non-eligibility to travel).

● In case of natural catastrophes such as earthquakes or wars.

● In case of death (automatic cancellation).

The User may reschedule the treatment free of charge as follows:

● The User may reschedule the appointment up to three (3) times and up to three (3) days prior to the appointment.

● Should the User reschedule later than three (3) days prior to the appointment or should the User not show up at the appointment, the cancellation fee of USD $100.00 applies.

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The User may cancel the Additional Services up to 14 days after the purchase, as long as the Services have not been rendered by the Provider or the Medical Tourism Association or a partner's team. When a User wishes to cancel Additional Services provided by a third-party provider, the Terms and Conditions of the third-party provider apply.

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If the User wishes to review, cancel or reschedule his or her appointment, the User should refer to the confirmation email and follow the instructions therein. Notices regarding the cancellation or rescheduling of an appointment should include the full name of the User, the respective Provider, the treatment, as well as the date and time of the treatment and should be submitted by email to: support@medicaltourismassociation.com.

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Any User who is a Consumer shall be entitled to withdraw from the contract in accordance with Section 12.

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7. SMS and Messaging Communications

This section describes the SMS and messaging program operated by Medical Tourism Association ("MTA SMS Program").

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Program Name and Description

Medical Tourism Association operates an SMS/text messaging program to communicate with Users regarding their inquiries, appointments, service updates, and general information related to medical tourism facilitation services available at www.medicaltourismassociation.com. By providing your mobile phone number and opting in, you consent to receive text messages from Medical Tourism Association in connection with your use of our Services.

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Message Frequency

Message frequency will vary based on your activity and the Services you use. You may receive up to 4 messages per month. However, during active appointment scheduling, case management, or service inquiries, message frequency may be higher.

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Pricing Disclosure

Message and data rates may apply. You are responsible for any charges imposed by your mobile carrier for sending or receiving text messages.

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How to Opt Out

You may opt out of receiving SMS messages from Medical Tourism Association at any time by replying STOP to any text message you receive from us. After sending STOP, you will receive a one-time confirmation message acknowledging that you have been unsubscribed and will no longer receive SMS messages from Medical Tourism Association. No further messages will be sent unless you opt back in.

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How to Opt Back In

If you have previously opted out and wish to receive SMS messages again, you may opt back in by texting START to the same number from which you received prior messages, or by contacting us at support@medicaltourismassociation.com to re-enroll.

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Help and Customer Care

For help or more information about our SMS program, reply HELP to any message or contact our customer care team at support@medicaltourismassociation.com. We will respond to your inquiry promptly.

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Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Medical Tourism Association is not responsible for any delays in the receipt of any SMS messages as delivery is subject to the effective transmission from your mobile carrier.

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8. Rating Systems

Certain types of forums are set up on Medical Tourism Association's website enabling the User (i) to provide information in order to review the services of Providers and to exchange experiences and opinions with other users, (ii) to evaluate Providers by way of a rating system, and (iii) to give recommendations to Medical Tourism Association, other users or Providers (such forums the "Rating Systems"). These Rating Systems reflect personal perceptions, experiences and assessments of the Users. The User has no right to use or to the flawless functioning of the Rating Systems and Medical Tourism Association may shut down the Rating Systems at any time or interrupt the service.

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The User shall only rate services of Providers or other third persons that he or she has personally used. The User is prohibited from making any ratings in a user forum provided by Medical Tourism Association, if they contain untrue facts, are defamatory or if they are not permitted by law (e.g., because they are of an abusive or disparaging nature).

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In the event of a violation of User's obligation pursuant to Section 8, Medical Tourism Association is entitled to delete the respective ratings and — while taking into account the relevant User's legitimate interests — to block the User's account temporarily or permanently.

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The User agrees to the long-term storage and publishing of his or her ratings made in the forums, irrespective of a termination of User's registration with Medical Tourism Association.

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9. User's Obligations

The services of Medical Tourism Association are available to individuals who are 18 years or older. The User is entitled to use Medical Tourism Association's Services on behalf of a third person below the age of 18, and shall inform Medical Tourism Association of any activity performed on behalf of the aforementioned third person.

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The User shall only provide true and up-to-date information to Medical Tourism Association, Providers or other third persons on this website or in connection with Services rendered by Medical Tourism Association.

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In the event of a violation of User's obligation pursuant to Section 9, Medical Tourism Association is entitled to delete the respective information and — while taking into account the relevant User's legitimate interests — to block the User's account temporarily or permanently.

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If a claim is made by a third person against Medical Tourism Association due to a culpable violation of User's obligations pursuant to this Section 9, the User is obligated to indemnify Medical Tourism Association against third parties' claims as well as against costs which may be incurred by Medical Tourism Association as a result of an appropriate legal defense (e.g., court and lawyers' fees). The right to claim further damage compensation remains unaffected.

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10. Liability of Medical Tourism Association for Own Services

Other than as expressly set out in these Terms or additional terms, Medical Tourism Association does not make any promises or quality declarations about the Services rendered by it and does not grant any guarantees regarding those Services.

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We shall only be liable for damages incurred by You (1) that Our directors, employees or agents have caused by intent or gross negligence; (2) resulting from death or personal injury caused by a breach of obligations by Our directors, employees or agents.

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The clauses of this Section 10 shall also apply to Medical Tourism Association's legal representatives, affiliates, partners, or subsidiaries and their employees or any other of Medical Tourism Association's agents.

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Medical Tourism Association's liability shall be limited to the fees it has charged to you.

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11. No Liability for Services of Third Persons

Medical Tourism Association accepts no liability for the correctness, completion and up-to-dateness of any information provided by Providers or any other third parties on Medical Tourism Association's website. Medical Tourism Association is not obligated to monitor transferred or stored external information or check said information for circumstances that point to unlawful activity.

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Medical Tourism Association's website contains cross-references (so-called links) to websites belonging to third parties (examples: Providers, travel agencies or certification bodies) over the content of which Medical Tourism Association has no influence. The relevant owner or operator of the websites alone is responsible for the content of linked sites. Medical Tourism Association does not assume any liability for this external content. The linked sites were cursorily checked by Medical Tourism Association for possible violations of the law when they were first linked to; there was no obvious violation of the law of the content discernible at that time. However, Medical Tourism Association does not constantly check the external content for changes which could form a new basis for liability. Nonetheless, Medical Tourism Association will remove a link to a third-party website if it becomes apparent that the content of the linked website is unlawful and might result in any liability of Medical Tourism Association.

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12. Data Protection

For the Services provided by Medical Tourism Association, it is necessary to collect, process and use personal data, which requires the prior consent of the User. Please refer to Medical Tourism Association's Privacy Policies explaining under which circumstances User's data are collected, processed and used when using Medical Tourism Association's Services.

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The User may use this website and the information on it only for the User's non-commercial, personal purposes.

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All content of Medical Tourism Association's website is protected by copyright and intellectual property rights and partially originated from third parties. All intellectual property rights in the website (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) are owned either by Medical Tourism Association, the Providers or third parties. When using the Services, the User is not granted any licenses of Medical Tourism Association's intellectual property rights with respect to Services rendered and information provided by Medical Tourism Association. Any utilization not permitted by copyright law requires advance written approval from Medical Tourism Association.

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Medical Tourism Association is entitled to use the information, inquiries and communications (for example, to and with Providers) provided by the User or contributions made by the User in forums for Medical Tourism Association's business purposes, provided that this use shall comply with the applicable data protection regulations.

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13. Validity and Change of the Terms; Applicable Law; Venue

Only Medical Tourism Association's Terms shall apply regarding the use of Medical Tourism Association's website and its Services by the User. The User's general terms and conditions or similar regulations are herewith expressly rejected.

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These Terms remain in force until they have been changed or terminated by Medical Tourism Association. If the User does not consent to these Terms, he or she must immediately cease the use of the Services and is obligated to terminate his or her user account.

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Medical Tourism Association may modify these Terms or any additional terms that apply to specific Services rendered by Medical Tourism Association. Medical Tourism Association will make available a notice of modifications to the Terms on this website. Medical Tourism Association will make available a notice of modified additional terms in the applicable Service. Changes will not apply retrospectively and will become effective no earlier than fourteen (14) days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If the User does not agree to the modified terms for a Service, he or she must discontinue the use of that Service.

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If there is any inconsistency between the Terms and the additional terms valid for specific Services rendered by Medical Tourism Association, the additional terms will prevail to the extent of the inconsistency.

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To the extent permitted by law, these Terms and any additional terms for specific Services rendered by Medical Tourism Association and any disputes arising out of or in connection with the respective terms shall be exclusively governed by the laws of Florida, Palm Beach County, USA (without its choice of law provisions). The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

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Any dispute arising out of these Terms and the Services shall exclusively be submitted to the competent courts in Palm Beach County, Florida, USA, in West Palm Beach. If the mandatory statutory law does not allow this choice of venue, all claims arising out of or relating to these Terms and any additional terms for specific Services rendered by Medical Tourism Association as well as the Services shall be litigated by the courts pursuant to the statutory law.

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If any provision of these Terms is or becomes invalid, unenforceable or non-binding, the User shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and the User will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

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These Terms represent the entire agreement between You and Us in relation to the use of Our website and Our services.

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If individual provisions of these Terms should be or become ineffective in full or in part, the contract will remain otherwise effective. If we fail to enforce any of our rights, that does not result in a waiver of such right.

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You may not transfer or assign any or all of your rights or obligations under any contract with us.

Medical Tourism Association Inc.

www.medicaltourismassociation.com  |  support@medicaltourismassociation.com

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